PCH have implemented a comprehensive set of business indicators which are generated monthly designed on a dashboard template giving the management team a one page overview of how the business is performing in all areas covering Sales, Deliveries, Customer Complaints, Audit performance, PPM, %age defective, Supplier performance, Operator performance – defective product. 

What is a Key performance indicator: It’s a type of measurement which evaluates the businesses success or a particular activity within the business in which it engages.