Problem Solving / Root Cause Analysis
Finding Business Problems and Resolution
Do you or your staff experience problems in defining the root cause of a problem or issue? It isn’t always easy to complete a comprehensive analysis of a particular problem or issue affecting your business and if the real root cause isn’t established more often than not the problem will re occur sometimes this can have a negative financial impact on the business.
We can offer comprehensive templates and techniques, which are easy to use and will take you through the required methodology to reach the root cause of the issue. Enabling you to decide on the right course of corrective action, and preventing any recurrence of the problem.
These tools are also essential in providing feedback to your customers to demonstrate you have resolved the issue and have implemented the actions necessary. Our templates incorporate: Fishbone analysis, 5 Y principle, and a dedicated action plan for review and closure of the investigation.
PCH have developed a 4 box reporting system for completing root cause analysis which has been designed to assist the team completing the investigation to effectively determine root cause and implement adequate corrective actions this template incorporates 5Y, Fishbone techniques it has proven to be both user friendly and effective.Read More