Customer Complaints - Capturing, Acting On and Resolving
Are customer complaints becoming more frequent? Do you need help in resolving issues? Are your complaints being managed properly? A complaint is an opportunity to potentially improve your business, we can provide the right assistance in managing customer issues effectively.
Customer feedback is an essential part of any business positive or negative it is essential that all feedback is recorded and acted upon in a timely manner and the right personnel within your business are dealing with the issues. PCH can help in ensuring all feedback is captured, recorded and acted upon in a professional and timely manner as to minimise any disruption to your client base. We can provide tools for both management of negative and tools for collating positive feedback from you client base.