PCH Quality Systems - Client Testimonials
A sample of feedback from our customers
PCH Quality Systems Solutions Ltd., were recommended to ourselves by one of their existing clients. Paul Holt from PCH gave us confidence from the outset of our business relationship. He has completely re vamped our existing “manually” driven previously written ISO 9001 manual. He has simplified the logistics of it and given us the confidence to enjoy and completely understand the processes relating to it’s content. We would definitely recommend his Company and completely echo all other testimonials . We know that we can rely on Paul to guide us. PCH Ltd genuinely care about the service they provide which is a rare quality.
Christine Howie – Company Secretary West Lancashire Steel Services Ltd
Holbro Engineering have contracted out our Internal Audits to PCH Quality System Solutions Ltd now for many years with great success. The professional presentation and content of the Audit Plan, Audit Reports along with all supporting documentation produced have received high praise from all external QA visits to our Company. Our Directors have also called upon Paul Holt of PCH Quality System Solutions Ltd to assist within other areas of our Company, as not only does Paul have a comprehensive knowledge of Quality Systems, he also has a lot of years of experience within our industry. Holbro Engineering would absolutely recommend PCH Quality System Solutions Ltd.
Stephanie Greenhalgh – Office Manager Holbro Engineering Ltd
Paul Holt of PCH Quality Systems Solutions Ltd has carried out the role of QA Manager for MCL Coatings Ltd for a number of Years on a service contract basis and has been fundamental in originally gaining our ISO 9001 and National Highways Sector Scheme 19A certification. We have found Paul to be extremely efficient and thorough in all aspects of the role and is extremely professional and diligent in the service that he provides. Not only does Paul have a thorough and comprehensive knowledge of Quality Systems, his work has given the business the impetus to continually improve in every area. We very much look forward to working with Paul and his Company going forward and we would be more than happy to recommend PCH Quality Systems Solutions Ltd to any of our existing and future clients.
Christopher Young – Managing Director MCL Coatings Ltd
PCH Ltd were hired to create a completely new ISO 9001 package for us. We have been very pleased with the whole process from initiation through to completion PCH Ltd has done excellent work. They were quick to implement new ideas and always helpful with our questions.
Their work on the package was very impressive and they gave us numerous options to choose from. PCH Ltd focused on the attention to detail where it was required, and are very understanding of your company needs.
PCH Ltd have been outstanding to work with all the way from the first contact to after the project was finished. I will not hesitate to use them again and I can with no doubt recommend PCH Ltd.
We have now entered into a service contract with them to maintain the new system.
Jim Kinghorn – Production Manager Gericke Ltd
PCH were contracted to assist the Engineering department in obtaining ATEX certification for our new MKIII Sifter product range. During the period of the project PCH demonstrated an excellent work ethic in both working with the Engineering department and in providing the required structure, methodology and documentation which enabled us to compete the project to the satisfaction of the certification body within the defined timescales. Upon completion of the project we were able to release the new product range with all the industry requirements in place. Paul Holt of PCH provided an excellent service level throughout this process and I would have no hesitation in using them again or recommending their services to others.
Dave Lyons Engineering Manager Gericke Ltd
PCH Ltd were contracted to achieve re certification to ISO9001 following re structuring of the business. We have been very happy with the whole process and PCH Ltd has done a great job.
They were fast to deliver and improve current practices and always responsive to our questions and needs. Their work on the new system was impressive and they gave us numerous options to choose from including our requirements for Atex certification.
PCH Ltd paid great attention to detail, and are very understanding of our company needs and expectations. PCH Ltd have been great to work with from the first contact to after the project was finished. We have since have initiated a service contract for the new system to ensure it is adequately maintained ensuring all our certification needs will be taken care of.
We will not hesitate to use them again and will recommend to others the work of PCH Ltd.
John Weir – Business Unit Manager Edwards Limited
We traditionally employed a full-time Quality Manager but seeing Paul Holt’s work in practice through a customer gave us the confidence to change our strategy and outsource this function when a vacancy came up a couple of years ago. We have never regretted this move as PCH both on and off-site provides a fast-responsive service for internal processes and external customer requests, it feels as we do have full-time cover.
Our Business Management System has been completely overhauled as one of the first tasks PCH Quality Systems Solutions undertook was to facilitate our transition to that latest ISO 9001 standard. Reports, documents and work instructions have been standardised giving a much more corporate and consistent approach to the system for all to follow. We have plans to achieve accreditation in other standards and PCH will be a key driver on this journey.
Internal audits are up to date and driving continuous improvement. The wide range of experience Paul has in different sectors means that he can give a different perspective on things and come up with solutions that we may not have previously thought of.
I would have no hesitation in recommending the use of PCH Quality Systems Solutions Limited, they would be an asset to any company that engaged their services.
Alison Gordon, Company Secretary, Velden Engineering (UK) Ltd.