Posts by dwd2019
How to handle customer complaints
If your business has seen an increase in the number of customer complaints you’re receiving, that’s normally a sign of something not working in your business as it should. Negative feedback can make or break businesses, with so many review sites and options to leave comments on the internet through many means such as Google…
Read MoreEdwards High Vacuum (Quality Systems)
PCH have designed and implemented a restructured business management system, ensuring it is user friendly for all employees, we have simplified the structure of the system into 4 levels encompassing top level documents, procedures, instructions, working folders. We have also successfully moved the system onto an online platform taking it off the LAN utilising the…
Read MoreVelden Engineering (UK) Ltd (Quality System Service Contracts)
PCH have been engaged to provide a full quality management service not only to maintain the quality system but to provide quality management representation for the business for both clients and suppliers, our flexibility ensures we have an agreed presence on site on a weekly basis and are available to provide off site assistance when…
Read MoreNuvia (UK) (Quality Plans)
Our involvement in the SDP project for Sellafield required that we design and implement a set of comprehensive quality plans to cover all aspects of the project build. PCH templates were both detailed, clear and concise and engaged all areas of the team in providing control of the works in hand ensuring sign off by…
Read MoreMCL Coatings Ltd (Process Mapping)
PCH have been engaged not only to provide quality management services but to re map the entire business process flow using flow charts, we developed a bespoke set of procedures confirming to the requirements of the 9001 standard but also mapping the business flow from receipt of enquiry to invoicing and all in between including…
Read MoreHolbro Engineering (Problem Solving & Root Cause Analysis)
PCH have developed a 4 box reporting system for completing root cause analysis which has been designed to assist the team completing the investigation to effectively determine root cause and implement adequate corrective actions this template incorporates 5Y, Fishbone techniques it has proven to be both user friendly and effective.
Read MoreVelden Engineering Ltd (Key Performance Indicators)
PCH have implemented a comprehensive set of business indicators which are generated monthly designed on a dashboard template giving the management team a one page overview of how the business is performing in all areas covering Sales, Deliveries, Customer Complaints, Audit performance, PPM, %age defective, Supplier performance, Operator performance – defective product. What is a…
Read MoreEdwards High Vacuum (Documentation)
PCH have successfully transformed the existing management system with easy to read procedures we have created a fusion of flow charted processes and clear and concise text giving the employee a definitive document on the requirements of all the business processes. We have also gone through a major overall of the detailed work instructions making…
Read MoreHolbro Engineering (Business Audit)
PCH have developed a comprehensive audit schedule and reporting system to meet the needs of our client. The planning consists of a detailed audit plan which is renewed annually and audits completed monthly, the plan covers all aspects of the quality management system and identifies when there is a breakdown in process. Our bespoke audit…
Read MoreHolbro Engineering (Nuclear, Rail)
New Quality System Implementation and implementation of Safety Critical Supply processes for the Rail Industry.
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